Choose where you placed your order to check its status.
Log in using the account you used to place your order. Open My Orders to view your order status and available courier tracking details.
For purchases made through our website.
Use the courier tracking number shared by our team. Tap below to open Tracking.my and enter your tracking number to check your parcel’s delivery status.
Use your courier tracking number, not your order number.
Purchased on Shopee or TikTok Shop? Please track your order through the respective app.
Haven’t received a tracking number? Contact our customer service team.
From our shop to your doorstep. Explore delivery throughout Malaysia and worldwide, plus self-collection and Lalamove arrangements within the Klang Valley.
Delivery to Peninsular Malaysia, Sabah and Sarawak. Available shipping options and charges are shown at checkout.
International delivery is subject to the product and destination. Contact our team if your shipping option is unavailable at checkout.
Need your items urgently? Contact us for delivery within the Klang Valley, subject to stock, rider availability and coverage. Delivery charges apply.
Orders are prepared after payment has been confirmed, subject to stock availability.
Products requiring painting, custom preparation or special ordering may take additional time. Contact us before purchasing if you need an estimated dispatch date.
Shipping charges and delivery estimates vary depending on the product, parcel size, destination and courier service.
Estimated delivery times are not guaranteed arrival dates. Public holidays, peak periods, customs clearance and courier disruptions may affect delivery.
Please arrange collection with our team in advance. Confirm stock and collection readiness before travelling, and bring your order number or order confirmation.
No. 14, Jalan 13/118B, Desa Tun Razak,
56000 Kuala Lumpur, Malaysia.
Courier updates may take time to appear after your parcel is handed over. Website customers can check My Orders. For purchases through Facebook, Instagram or WhatsApp, use the tracking number shared by our team on Tracking.my.
Please confirm product compatibility before ordering. Any applicable import duties, taxes and customs clearance charges are payable by the customer unless stated otherwise. Contact us for shipping assistance if your destination is unavailable at checkout.
Please provide a complete delivery address and a reachable contact number. Contact us promptly if you notice an error; changes may not be possible after dispatch. Additional delivery charges may apply if a parcel is returned or requires redelivery due to an incorrect address or unsuccessful collection.
Inspect your parcel upon receipt and contact us promptly if there is a problem. Include your order number, a description of the issue and clear photos of the item, packaging and shipping label. Keep the packaging while the issue is being reviewed.
If your parcel appears delayed or tracking has stopped updating, contact our team with your order number and tracking number so we can assist with a courier enquiry.
For shipping updates, tracking enquiries or delivery issues, contact our customer service team.
Check stock and arrange self-collection or Lalamove delivery with our team before booking a rider.
COOZAUTO DELIVERY GUIDE