Return and Refund Policy

COOZAUTO CUSTOMER CARE

Return & Refund Policy

At Cooz Auto Sdn Bhd, we strive to provide quality products and excellent service. Please review our return and refund policy before placing your order.

01 / RETURN REQUIREMENTS

Return Eligibility

• Return requests must be made within 7 days of receiving the goods.
• Items must be unused, uninstalled, unmodified, undamaged, and returned in their original packaging.
• Proof of purchase and the original invoice are required.
• All returned items are subject to inspection and approval.

02 / PLEASE CHECK BEFORE ORDERING

Non-Returnable Items

Returns or refunds will not be accepted for incorrect orders, wrong car model selection, change of mind, or compatibility issues where the customer selected the wrong item.

Items that have been installed, scratched, damaged, modified, or returned incomplete are not eligible for return, unless the issue is due to our error or required by applicable law.

03 / ORDER ISSUES

Damaged, Missing or Incorrect Items

Please contact us at  +6018-968 4861  within 3 days of receiving your order, with photos or videos as supporting evidence, so we can investigate and assist you.

04 / FEES & PAYMENT

Refunds & Return Costs

Return shipping costs are borne by the customer, and original shipping charges are non-refundable, unless the return is due to our error or otherwise required by applicable law.

Approved refunds will be processed to the original payment method where possible, subject to the applicable payment provider's procedures.

05 / CUSTOMER CARE

Our Commitment

We value every customer and will do our best to resolve genuine issues fairly and professionally. Please contact us directly before leaving feedback so we have an opportunity to assist you.

Thank you for your understanding and support of Cooz Auto Sdn Bhd.